FAQ

Which brands are represented in Suitster online store?

We offer the latest collection of the most successful Ukrainian designers as well as international fashion brands.

How often is the Internet store Suitster assortment updated?

The Internet store assortment is updated seasonally, as soon as the new collections are created and upon the deliveries of non – ukrainian brands.

Is the Internet store goods price differs from its price in ukrainian designers’ show-rooms?

The prices in Internet store are absolutely identical to the prices of the show-rooms.

Where the additional questions should be addressed?

All questions connected with the work of Internet store should be addressed via the phone number 044 303 98 88 (from 10:00 till 19:00) or on a email store@suitster.com

Purchase

How to make the order?

In the Internet Suitster store navigating menu

– choose the category you are interested

– choose the styles you are interested.

– press the button «Add to the basket».

– choose the delivery method

– make a payment

How do I determine the size of the needed style?

We recommend you to see what sizes are on the clothing in your wardrobe. Also, use our table of sizes.

What is a basket and how it works?

Shopping Cart – is a list of selected items that you have decided to buy in our store.

If you are interested in the product , select the desired size, then click the ” Add To Cart” button . After that you can continue to browse the goods. To view the selected items , click on the “Basket” at the top of the page.

In the cart you can edit the list of selected items (delete , resize , send to wishlist ).

How to order ?

So, you have determined with the styles and put them to the Cart . From the Cart, select the country for defining delivery and shipping method, then click ” Checkout” .

If you have not previously registered in our store , the system will prompt you to register , and then you can proceed with the order .

If you are a registered user of an online store Suitster, enter your account information to log in to proceed with the order .

Next, select the type of delivery address from your list or enter a new address , choose your payment method . To complete the checkout process , click the ” Checkout ” .

Delivery

To which countries can the purchases delivery be carried out?

We deliver not only via Ukraine but as well to other countries.

What are the time frames and cost of shipping?

Delivery in Ukraine is carried out within 3 working days and is FREE.

Delivery time frames and cost in other countries may vary by country and mode of delivery.

What are the delivery methods ?

  1. Delivery via Kiev and other Ukrainian cities carried out by courier Nova Posta within 3 working days. In the morning, the day of delivery you will be contacted by our courier and negotiated the arrival time.

Shipping Cost: FREE

  1. Shipping to Russia by courier service Kiev-Moscow Ekspress within 5 working days.

Cost: 35 euros

  1. Delivery worldwide are available in two methods:

3.1. Ukrposhta deliver your order within 3 weeks.

Cost: 30 euros

3.2. Express delivery service DHL / TNT , you can use if needed urgently to receive your order within 3 working days.

Cost: 90 euros

If my purchase is insured?

All sent items are insured under a contract of express delivery . The cost of insurance is included in the cost of courier services .

Can I order the delivery to the alternative address?

Yes, you have the option to arrange the delivery address and the name of the another person. Just add a new address to your personal data .

Can I add a gift card to the order?

Yes, while proceeding with the order tick near the point of the “Add a gift card ” and enter the text of the message, which we shall enter into the card .

Which package will be delivered to my order?

We pack your order in its original packaging, which as well protect your purchase.

Our packaging is perfect if you want to make a gift delivery.

Payment

How can I pay the chosen goods?

The purchase can be paid in two ways:

– by means of credit card payment done online

– in cash directly to the courier who has delivered the purchase. This method is possible only when delivery via Ukraine.

– via payment to our bank account. Possible only on the territory of Ukraine.

In what currency do I pay?

Payment is made in the Ukrainian currency – UAH (Ukrainian Hryvna).

What payment system is used to make a payment by card?

Payment by credit card is made using the electronic payment system Platon at the time of ordering. The system Platon payment security is ensured by the SSL protocol for the transmission of confidential information from the client to the server system for further processing. Further information is transmitted on closed bank networks with the highest degree of protection.

Whether it is safe to enter the data of my payment card while purchasing online?

All the calculations in Internet store Suitster.com are made according to the international standards of online payments safety.

Before carrying out he transaction the bank-emitter of a payment card can check its legitimacy by means of phone call to the client.

What payment cards are accepted for payment?

Activated cards of international payment systems emitted both Ukrainian, and foreign banks (including the cards which are limited by territory of Ukraine).

Some payment cards aren’t suitable for the Internet-payments – as a rule, such restrictions have cards of budgetary categories VISA Electron, Cirrus/Maestro, VISA Plus. This question you can specify in detail in client support service of your bank.

In a case if currency of the card account is not the UAH (ukrainian hrivna), the purchase cost will be automatically counted by bank-emitter according to the currency exchange rate.

What to do, if during online payment registration an error occurred?

If during the payment registration an error occur, it is necessary to repeat payment procedure in 20 minutes.

The money are taken off from the account of the client only in case of successful transaction.

In case of successful transaction the confirmation letter from Internet store Suitster.com is sent to the electronic address specified during registration of purchase.

How can I make payment in cash?

This payment method is possible only for delivery via Ukraine. You can pay for your order by cash in local currency at the time of delivery. Courier will give you the order, payment and will provide you with documents.

How can I make a payment to the bank account?

This payment method is possible only if delivery via Ukraine.

Transfer of money to our bank account can be made in any city bank. To do this, you need to provide the bank the following information:

ТОВ “С’ютстер”

ПАТ “Універсал Банк” , м. Київ, вул. Автозаводська, 54/19,

р.р: 26007000730903, МФО 322001, ЕДРПОУ 37333236

RETURN OF GOODS

If I may return the goods?

According to the Law of Ukraine «Of the rights of consumers’ protection», article №9, the Consumer has a right to refuse from the purchase or to exchange it at any time before the courier delivery and after the delivery within 14 days, but only if the goods are fully safe, all labels and the documents that confirm the fact of the purchase are available.

How to return the order?

During this period the Consumer is obliged to inform the store manager about the decision in written form via email store@suitster.com or by phone 044 303 98 88.

Who pays the return of the order?

When returning the goods to the store the delivery is paid by the Customer according to the tariffs.

When do I receive the cost for the order while returning the order?

The price of goods shall be returned to the Consumer within 14 days after the goods received by online store with cash payment and (TBD) days when paying by card and a written request from the Customer (described in the application in free form by email) about product and cash return.

When returning goods to online store only the cost of the goods would be reimbursed, the delivery cost is of no return.

Which product are of no return?

Non-refundable goods (according to Government Act № 172 of March 19, 1994)

– Hosiery and knitted underwear products

– Personal hygiene items (pins, and other similar products)

Also non-refundable items are those by Ukrainian brands, ordered by tailoring.

PERSONAL TAILORING

What is an individual/made-to-measure order?

This service is available only for the ukrainian designers’ brands

If there is no available size necessary to you in the store, you can carry out the individual order according to your size, preliminary having specified your parameters, according to the offered templates, in the specified fields. To specify tailoring details it is possible to preliminary contact the Internet store Suitster.com by phone +38044 303 98 88 or by email store@suitster.com

How do I decide what size should chosen for the individul order?

If you order products in individual order, you can choose one of the standard sizes (s, m, l) , or provide your individual measurements . Use our instructions from the measurements .

What product can I order individually?

You can order the tailoring of the product where you see on the page is the size option is specified “Under the Tailoring “, exactly the goods by Ukrainian designer.

How can I pay for tailoring?

You need to make 100 percent payment for the goods during the day , after you are receiving the confirmation that the order has been accepted into service.

You can make a payment with a card or a bank to our bank account.

Can I return the goods ordered by tailoring?

No, purchases made by individual tailoring is non-refundable.

Registration

What for the registration in Internet store Suitster.com is necessary?

The registration in the Internet store Suitster.com doesn’t impose on you any obligations.

at the same time registration on a site allows:

– unitary to enter all data necessary for purchasing in Internet store (except the data of a payment card) which will be kept in electronic data-base for all subsequent operations

– to see the history of purchases

–   to create and update the list of “Wishlist”

–   share your “Wishlist

– to receive the information on new collections updates, the sales, special activities and other for clients of Internet store Suitster.com.

Whether it is safe to leave the personal information on a site?

All the personal information requested in registration form of Internet store Suitster.com, is reliably protected and can’t be transferred the third parties (except situations when it is demanded by the law or the judgement).

Can I buy a product, being unregistered user?

 

No. At the stage of checkout system will ask you to register.

 

What should I do if I forget (a) the password for your profile?

 

If you forget the password to your profile, click on the link “Forgot your password” on the login page or click here. Enter the e-mail, specified during registration and click “Send”. To your mail address an email will be sent with a link to create a new password, and the old one will be canceled.

 

What is “Wishlist”?

 

The option “Wishlist” gives an opportunity to form and keep list of the goods interesting to you presented in the catalog of Internet store.

 

How to add a product to the Wishlist?

 

To Add the goods into “Wishlist” is possible, when pressed the button “Wishlist” on page with the goods description.

 

To see the list of the chosen goods, press button “Wishlist” in the main menu located at the top of page.

 

Can I email the wishlist?

 

Yes, you can create a wishlist and send it by email.

 

How long are items saved in my wishlist?

 

Up to 30 days. If your chosen product is no longer available, it will automatically disappear from your wishlist.

 

Mailing

 

How to subscribe Suitster.com mailing?

 

If you are not a registered user, while registering on our webstore tick the option “Receive newsletter”.

 

If you already have a profile on our site, simply go in and tick the option “Receive newsletter”.

 

How to cancel the mailing from Suitster.com?

 

In the main menu located at the top of page, choose point «My profile». On the page opened , find the point «I want to receive the information of new collections, sales, press “to Change – unsubscribe”.

ВАМ ПОДАРОК!

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