TERMS AND CONDITIONS

Order

To make an order in our store is simple. You should:

  • choose a product
  • put into the basket
  • select a delivery
  • make payment

If you have any difficulties during checkout, we are always ready to help you:

  • call us at 044 303 98 88 from 10:00 to 19:00
  • mail us store@suitster.com clock.

Individual order

In the absence of the styles from the Ukrainian designer in our store, you have the opportunity to make an order for custom tailoring. We can produce the style in one of the standard sizes, or according to your own measurements.

You can refer to “Measurements Instructions” on our site. Tailoring service is not applied to products of foreign brands. Products individually ordered, can not be returned.

Payment

You can make the payment in the following ways:

  • Cash. This payment method is available only if you arrange the delivery via Ukraine. Payment is made in cash upon courier delivery. The courier will issue you a check, you may need in case of return / exchange of goods.
  • Bank cards. Payment by credit card is made using the electronic payment system Platon at the time of ordering. The system Platon payment security is ensured by the SSL protocol for the transmission of confidential information from the client to the server system for further processing. Further information is transmitted on closed bank networks with the highest degree of protection. Collection and processing of confidential data (card details , registration information, etc.) at the processing center of Platon/Bank, not on the website of the store. When paying by credit card, the return of money is proceeded only to the same card which the payment was made with.
  • Bank account: You can make the payment in any bank of your city. Our details:

ТОВ “С’ютстер”

ПАТ “Універсал Банк” , м. Київ, вул. Автозаводська, 54/19,

р.р: 26007000730903, МФО 322001, ЕДРПОУ 37333236

After making the payment and money received on the account of the store, you will receive an email confirmation with your order number.

Delivery

Delivery methods depend on the place where you would like to have the product received.

  • Delivery via Kiev and other Ukrainian cities is carried out by courier service Nova Posta within 3 working days. In the morning, at the delivery day you will be contacted by our courier and agree with your arrival time. Shipping Cost: FREE
  • Shipping to Russia is carried out by courier service Kiev-Moscow Express within 5 working days. Cost: 35 euros
  • Delivery worldwide are proceeded in two methods:
  • Ukrpochta deliver your goods within 3 weeks. Cost: 30 euros
  • Express delivery service DHL / TNT: you can use if needed urgently to receive your order within 3 working days. Cost: 90 euros

Your item is insured by courier service or Post Office until they are received.

Return

According to the Law of Ukraine «Of the rights of consumers’ protection», article №9, the Consumer has a right to refuse from the purchase or to exchange it at any time before the courier delivery and after the delivery within 14 days, but only if the goods are fully safe, all labels and the documents that confirm the fact of the purchase are available.

During this period the Consumer is obliged to inform the store manager about the decision in written form via email store@suitster.com or by phone 044 303 98 88.

The price of goods shall be returned to the Consumer within 14 days after the goods received by online store with cash payment and (TBD) days when paying by card and a written request from the Customer (described in the application in free form by email) about product and cash return.

When returning goods to online store only the cost of the goods would be reimbursed, the delivery cost is of no return. The returning of the goods to the store the delivery  is paid by the Customer.

Non-refundable goods (according to Government Act № 172 of March 19, 1994)

  • Hosiery and knitted underwear products
  • Personal hygiene items (pins, and other similar products)

Also non-refundable items are those by Ukrainian brands, ordered by tailoring.

ВАМ ПОДАРОК!

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