To make an order in our store is simple. You should:
If you have any difficulties during checkout, we are always ready to help you:
In the absence of the styles from the Ukrainian designer in our store, you have the opportunity to make an order for custom tailoring. We can produce the style in one of the standard sizes, or according to your own measurements.
You can refer to “Measurements Instructions” on our site. Tailoring service is not applied to products of foreign brands. Products individually ordered, can not be returned.
You can make the payment in the following ways:
ПАТ “Універсал Банк” , м. Київ, вул. Автозаводська, 54/19,
р.р: 26007000730903, МФО 322001, ЕДРПОУ 37333236
After making the payment and money received on the account of the store, you will receive an email confirmation with your order number.
Delivery methods depend on the place where you would like to have the product received.
Your item is insured by courier service or Post Office until they are received.
According to the Law of Ukraine «Of the rights of consumers’ protection», article №9, the Consumer has a right to refuse from the purchase or to exchange it at any time before the courier delivery and after the delivery within 14 days, but only if the goods are fully safe, all labels and the documents that confirm the fact of the purchase are available.
During this period the Consumer is obliged to inform the store manager about the decision in written form via email firstname.lastname@example.org or by phone 044 303 98 88.
The price of goods shall be returned to the Consumer within 14 days after the goods received by online store with cash payment and (TBD) days when paying by card and a written request from the Customer (described in the application in free form by email) about product and cash return.
When returning goods to online store only the cost of the goods would be reimbursed, the delivery cost is of no return. The returning of the goods to the store the delivery is paid by the Customer.
Non-refundable goods (according to Government Act № 172 of March 19, 1994)
Also non-refundable items are those by Ukrainian brands, ordered by tailoring.
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